Please select Flokal products/services you use (choose all that apply)

TC	Yes/ No
MFC	Yes/ No
TC service	Yes/ No
MFC service	Yes/ No
Other - please specify product-service

Overall Flokal performance

Please rate the overall performance flokal.eupany as

--- Choose from list --- poor fair average good excellent

How important is Flokal service for you

Please rate the importance Flokal service for you

--- Choose from list --- high importance average importance low importance

How important are Flokal products for you

Please rate the importance Flokal Products for you

--- Choose from list --- high importance average importance low importance

How satisfied are you with Flokal service

With Flokal fixing your technical problems	--- Choose from list --- very dissatisfied dissatisfied average satisfied very satisfied
With Flokal delivery time	--- Choose from list --- very dissatisfied dissatisfied average satisfied very satisfied
That we offer the Maintenance services you need	--- Choose from list --- very dissatisfied dissatisfied average satisfied very satisfied
That we offer the expertise in product choices	--- Choose from list --- very dissatisfied dissatisfied average satisfied very satisfied
Please tell us what we should do to improve the quality of service we provide to you or your company

How satisfied are you with Flokal products

Please rate the satisfaction Flokal Products for you	--- Choose from list --- very dissatisfied dissatisfied average satisfied very satisfied
Please tell us what we should do to improve the quality of Products we provide to you or your company

How satisfied are you with the amount of contact between you and Flokal

Please rate the satisfaction of contact betwwen you and Flokal	--- Choose from list --- very dissatisfied dissatisfied average satisfied very satisfied
Please tell us what we should do to improve the quality of communication we provide to you or your company

Please rate the quality of Flokal sales organization service

Please rate the quality of Flokal sales organization service	--- Choose from list --- very dissatisfied dissatisfied average satisfied very satisfied
Please tell us what we should do to improve the quality of sales service we provide to you or your company

Please rate the value of Flokal services with the price paid

Please rate the value of Flokal services with the price paid

--- Choose from list --- very dissatisfied dissatisfied average satisfied very satisfied

Please rate the value of Flokal products with the price paid

Please rate the value of Flokal products with the price paid

--- Choose from list --- very dissatisfied dissatisfied average satisfied very satisfied

Would you recommend Flokal services and Products to colleagues

Please rate would you recommend Flokal services and Products to colleagues

--- Choose from list --- yes not not sure

Please fill in the following information needed to analyze the responses on the survey

Please indicate your location	--- Choose from list --- Europe Americas Asia Africa Other
Please specify your country
Which one of the following business sectors best describes your core business?	--- Choose from list --- Semi-conductor Fibre optical
Other (please specify your sector)
What best describes your role in your company?	--- Choose from list --- Purchaser Head of Maintenance Maintenance engineer Process manager R&D
Other (please specify your role)

If you would like to be contacted by our company to discuss your needs or any service issues you may have, please fill in the information below. If not, scroll down to the "send" button.

Name
Company/organisation
Address
City
Country
Postal code
Phone
E-mail

We thank you for taking time to complete this survey.